Apple iPhone Duo faces early screen cracking complaints
Customers report screens on Apple's new foldable iPhone Duo cracking within days of use, prompting the company to offer replacements for affected units.
Early Customer Issues Emerge
Apple Inc.'s recently launched iPhone Duo, its first foldable smartphone, is drawing numerous customer complaints regarding its display. Users report the foldable screen cracking, often accompanied by a "crunching sound" along the central crease, just hours or days after activation.
Some customers also observed white patches or other display malfunctions on the right side of the screen. These issues, initially reported on social media platforms like Reddit, have since been independently verified by Bloomberg News with several customers, who provided photographic evidence and records of their support interactions with Apple.
Apple Acknowledges Problem, Offers Support
Apple acknowledged the problem, stating it is "aware of an issue impacting the inner display on a small number of iPhone Duo units." The Cupertino-based technology giant advised users experiencing display issues to contact AppleCare for a replacement. The company clarified that most Duo units remain unaffected and that any defects typically manifest quickly.
The iPhone Duo, which began sales last Friday, marks Apple's significant entry into the foldable phone market, with devices starting at US$1,999.
Hinge Failure Suspected, Industry Challenges Noted
Repair platform iFixit, known for its product teardowns, suggests the screen cracking stems from a failing hinge component rather than a defect in the display panel itself. This assessment aligns with customer reports of feeling a bump under the display near the crack.
IDC analyst Francisco Jeronimo noted these difficulties highlight the steep learning curve for foldables, even for a company with Apple's engineering resources. Jeronimo drew parallels to Samsung Electronics Co.'s initial challenges with its first Galaxy Fold in 2019.
The early production issues for Apple's iPhone Duo could prompt scrutiny across its extensive Asian supply chain, particularly for component manufacturers and assemblers involved in its complex foldable design. Quality control and the robustness of hinge mechanisms will be key areas of focus for partners in countries like China, Vietnam, and South Korea.
This situation also places renewed attention on Asian rivals such as Samsung and OnePlus, which have earlier experience in the foldable market, potentially influencing consumer confidence and competitive strategies in the premium smartphone segment across Asia.
This article is journalism, not investment advice; consult a licensed professional before making financial decisions. Market data is indicative, may be delayed, and should be verified with your broker or exchange before use.
Comments.
Comments are moderated. We remove what is unlawful, abusive or off-topic, and and you remain responsible for what you post.
Reader comments open soon. Until then, corrections and responses go to our newsroom, and we publish what we get wrong on Corrections.