Vietnam regulator probes Grab fare and commission policies
Vietnam's National Competition Commission is examining how Grab sets fares and commissions, following driver complaints that declining earnings prompted strike calls.
Regulator Initiates Review
Vietnam’s National Competition Commission (NCC), operating under the Ministry of Industry and Trade, has launched a review into the fare and commission policies of ride-hailing firm Grab. The action follows numerous complaints from drivers, who reported a significant decline in their earnings.
These grievances have led to calls among drivers for a strike, prompting the regulator to intervene. Grab, headquartered in Singapore, offers extensive ride-hailing services across Vietnam and other Southeast Asian countries.
Commission Structures Under Scrutiny
The NCC is specifically reviewing how Grab determines its fares, fees, and commissions. Drivers have reported that ride fares have been low or reduced, while they continue to bear operational costs like fuel and vehicle wear. Grab currently applies a 20% commission rate for two-wheel services and 25% for four-wheel services.
Drivers claim that total deductions, including commissions and taxes, can reach 30-50% of the ride revenue, creating a substantial difference from the amount customers pay.
Official Actions and Wider Scope
In response to the complaints, the National Competition Commission met with Grab on 8 September 2026. The regulator requested comprehensive information and documents detailing Grab’s fare, fee, and commission policies. Additionally, the NCC has asked other ride-hailing platforms operating in Vietnam to provide similar documentation for comparative analysis.
The commission is currently gathering and verifying this information and will assess the matter for potential competition law violations.
This regulatory scrutiny in Vietnam could influence Grab’s operational costs and revenue model within the country. A mandate to adjust commission rates might reduce the company's take from each ride, potentially affecting its profitability in Vietnam.
Other regional ride-hailing operators may also face increased examination over their pricing transparency and driver remuneration policies, particularly if similar driver grievances emerge in their markets across Southeast Asia. The NCC has urged all platforms to proactively disclose their policies to ensure transparency.
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